Academic Advising Syllabus

Contact Information

P: 877-591-4723

E: advising@snhu.edu

At Southern New Hampshire University, we are obsessed with delivering world-class service and support to positively impact every learner we serve. We take the time to understand the goals and needs of each learner, empower learners to make well-informed decisions about their education, own learner questions or concerns, and follow up to ensure each learner is receiving an exceptional experience during their journey with us.

Actions that Support Your Success

• Communicate through your SNHU email; respond to communication from your Advisor.
• Check your SNHU email 2-3 times a week.
• Log into your module Monday and Tuesday of each week to understand expectations and plan your time.
• Spend at least 16 hours per week in each course.
• Review all rubrics prior to completing and submitting assignments so you understand and meet expectations.
• Submit all assignments on time; be mindful of deadlines.
• Be knowledgeable about your program and courses required to complete your degree.
• Discuss and approve the course plan your Advisor creates with you.
• Ask for help when needed - from your Advisor or instructor. We are here to assist you!

Expectations of Your Advisor

• Welcome you to the university and orient you to mySNHU and your learning environment.
• Review academic program, create a course plan and enroll you in courses to drive your path to graduation.
• Hold you accountable for demonstrating behaviors that will support your success.
• Provide you with a response to voicemails and emails within 24 business hours.
• Be knowledgeable about policies and communicate these to you when applicable.
• Provide guidance, support and resources throughout your program.
• Coach, encourage and work to help you build self-confidence and skills to be successful.

Student Resources

• As a SNHU student, you have 24-hour access to our Technology IT Service Desk through the IT Solutions Service Portal where available support includes filing a support ticket, accessing a live chat and viewing FAQs. You may also call the IT Service Desk at 855.877.9919 to speak with live support.
• For updates on our systems at any time, you may visit www.snhu.edu/status.
• Student Financial Services may be reached at 877.455.7648

Academic Support Services

• Academic supports are available to students within their Brightspace course. This can be found in the main navigational menu. These services include: 24/7 Drop-In Tutoring, Written Feedback, Workshops, Peer Tutoring and Academic Coaching.